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Reference Desk Manual

Continuation Plan

Thunderstorm

https://flic.kr/p/nKeTrk CC BY-NC-SA 2.0

In the event that the library building is closed but library services are still in operation, the Ask Desk will adjust as follows:

  • Ask Desk schedule remains the same. Additional service hours may be added to adjusted to normal building hours.
  • Ask Desk duties will involve:
    • Logging into Library H3lp
    • Logging into work email. All librarian staffers will be added to the library@goshen.edu to monitor at this time as well.
      • Also login to work calendar. Any appointments will show here. Email person with appointment ten minutes prior to start time with Zoom meeting url (see below) and request Google Doc sharing access.
    • Checking the Ask Desk schedule for scheduled appointments
      • Students will have the option to schedule thirty minute appointments through tutorcal.goshen.edu
      • Drop-in service will still be available through library chat
      • When students setup a appointment, send the following email:
        • Hi [Student],

          I'm looking forward to working with you [when]!  We have two options for our session:

          1) Zoom meeting: https://zoom.us/j/5745357427.
          OR
          2) In person at the ASK Desk

          Please let me know which option you prefer!

          Please go ahead and share a Google Doc of your paper with me before we meet. If you have any questions before then please do not hesitate to reach out to me.

  • Writing and citation assistance will be done with Google Docs.
    • Asynchronous writing is allowed only if you feel the student is mature enough with their writing. In these cases, let the student know when you will review their paper so they have the option to view.
    • Recommended to meet with most students via Zoom to review writing and citation work.
  • Conversations beyond email and library chat will be conducted through Zoom.
  • See COVID-19 and the Good Library document for additional information.